1. Acceptance of Terms

By using the Puzzella website, you agree to be bound by these terms and conditions.
If you do not agree with any part of these terms, please refrain from using the site.

2. Intellectual Property

All content displayed on the site — including logos, images, designs, and text — is the exclusive property of Puzzella or is licensed for use.
Copying or using any part of this content without prior written permission is strictly prohibited.

3. Custom Products

Puzzella offers personalized, made-to-order products (such as puzzles with custom images or text). Therefore:

  • The customer is solely responsible for the accuracy of the submitted content (text, images, dates, etc.).
  • Orders cannot be modified after confirmation unless production has not yet started.

4. Pricing and Payment

All prices are listed in local currency or USD (depending on the country) and include applicable taxes unless stated otherwise.
Payments are processed through secure gateways, and we do not store your card information.

5. Disclaimer

We strive to present accurate images of our products; however, actual colors may vary slightly depending on screen settings.
We are not responsible for delays caused by shipping providers.

6. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.
Any updates will be posted on this page. Your continued use of the website implies acceptance of the revised terms.

 Return & Exchange Policy – Puzzella

1. Custom Products

Since our products are custom-made, returns or exchanges are only accepted under the following conditions:

  • A manufacturing defect or damage during shipping
  • A design that does not match the confirmed specifications

2. Reporting Timeframe

Any issue must be reported within 48 hours of receiving the order, along with clear photos showing the defect or error.

3. Returns or Reproduction

If the defect or error is confirmed, we will cover all costs for reproduction or reshipping.

Custom products cannot be returned due to a change of mind or incorrect information provided by the customer.

4. Order Cancellation

Orders may be canceled within the first 12 hours after payment confirmation, provided that production or design has not yet started.

After this period, cancellations and refunds are not possible.

📩 Contact Us
For any inquiries regarding returns or terms of use, please contact us at:
📧 support@puzzella.net